Alternative Arrangements for Passengers
Air India has initiated alternative arrangements to get affected passengers to Chennai as soon as possible. Passengers are being provided with hotel accommodation, and are being offered a full refund or free rescheduling, depending on their preference. The airline stated that its ground staff in Singapore are making every effort to minimise passenger inconvenience.
Increasing String of Technical Issues
Recently, several Air India flights have experienced technical malfunctions. On 31 July, flight AI2017 from Delhi to London had to return to the bay before takeoff due to a technical fault. Furthermore, the Directorate General of Civil Aviation (DGCA) recently identified 51 safety lapses in Air India during its annual audit, including seven serious violations.
Questions Raised about Passenger Safety
On social media, some passengers have expressed concern over Air India’s recurring technical problems. One passenger wrote, “Air India’s service has improved, but attention to maintenance is crucial.” Others praised the decision to prioritise crew safety.